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Service Policy
1. Overview
At Digiverse Studio, we are committed to delivering high-quality creative, marketing, and digital solutions. This Service Policy outlines the standards, processes, responsibilities, and expectations governing all services provided by Digiverse Studio.
By engaging our services, clients agree to the terms outlined in this Service Policy.
2. Services We Provide
Our services may include, but are not limited to:
- AI-Powered Video Production
- Short-Form Video & Reels Creation
- CGI & VFX Production
- Motion Graphics & Animation
- Brand Identity Design
- Logo & Visual Branding
- UGC-Style Advertising Content
- SEO Services
- GEO / AI SEO Optimization
- Social Media Marketing
- Digital Marketing Strategy
- Content Creation & Consulting
Service deliverables, timelines, and scope will be specified in individual project agreements or proposals.
3. Project Initiation
Projects typically begin after:
- Scope approval
- Proposal acceptance
- Required advance payment
- Submission of necessary client materials
Work will commence only after all required information and approvals have been received.
4. Client Responsibilities
To ensure project success, clients agree to:
- Provide accurate project information.
- Deliver content, assets, and feedback on time.
- Secure necessary rights for logos, images, music, trademarks, and other materials supplied by the client.
- Review submitted work within agreed timelines.
Delays in client communication or approvals may affect project deadlines.
5. Project Timelines
Delivery timelines are estimated based on project requirements.
Timelines may be extended due to:
- Client-requested revisions
- Scope changes
- Delayed approvals
- Delayed content submission
- Unforeseen technical circumstances
Digiverse Studio will make reasonable efforts to keep clients informed of any delays.
6. Revisions Policy
Most projects include a limited number of revisions as specified in the proposal or contract.
Included Revisions
Revisions may cover:
- Design adjustments
- Content modifications
- Minor creative refinements
Additional Revisions
Additional revision requests beyond the agreed scope may incur extra charges and additional delivery time.
Major redesigns or changes in project direction may be treated as new work.
7. Scope Changes
Requests that significantly differ from the originally approved project scope may result in:
- Revised pricing
- New project milestones
- Extended timelines
- Updated agreements
All scope changes must be approved by both parties before implementation.
8. Payment Policy
Advance Payments
Certain projects may require an advance payment before work begins.
Milestone Payments
Larger projects may be divided into milestone-based payment schedules.
Final Delivery
Final deliverables may be released after outstanding payments have been received.
Failure to make payments may result in project suspension.
9. Ownership and Usage Rights
Unless otherwise specified in writing:
- Clients receive rights to approved final deliverables upon full payment.
- Working files, drafts, concepts, and production assets remain the property of Digiverse Studio.
- Digiverse Studio reserves the right to display completed work in portfolios, marketing materials, and case studies.
Clients requesting complete ownership transfer of source files must obtain written approval and may be subject to additional licensing fees.
10. AI-Generated and Digital Content
Certain services may involve the use of:
- Artificial Intelligence tools
- Generative design systems
- AI-assisted content creation
- Automated editing technologies
While we maintain quality control over all deliverables, clients acknowledge that AI-generated outputs may require review, refinement, and human approval before final use.
11. Third-Party Platforms
Some campaigns and deliverables may rely on third-party platforms, including:
- Meta
- YouTube
- TikTok
- OpenAI
- Microsoft Copilot
- Google Gemini
- Other marketing and content platforms
Digiverse Studio is not responsible for platform outages, policy changes, account restrictions, algorithm updates, or performance fluctuations caused by third-party services.
12. Performance Disclaimer
Marketing, SEO, advertising, and content performance depend on numerous external factors.
Therefore, Digiverse Studio does not guarantee:
- Search engine rankings
- AI search visibility rankings
- Lead generation volume
- Sales growth
- Advertising conversion rates
- Social media engagement levels
- Website traffic increases
We apply industry best practices and strategic methodologies but cannot guarantee specific business outcomes.
13. Cancellation Policy
Client-Initiated Cancellation
Clients may request project cancellation at any time.
Work already completed will be billed accordingly.
Payments made for completed phases, consultation, strategy, and creative work are generally non-refundable.
Digiverse Studio Cancellation
We reserve the right to terminate services if:
- Terms are violated
- Payments remain overdue
- Fraudulent activity is suspected
- The project becomes unlawful or unethical
14. Refund Policy
Due to the nature of creative and digital services:
- Deposits are generally non-refundable.
- Refund requests are evaluated on a case-by-case basis.
- No refunds will be issued for completed and approved work.
Any approved refund amount shall be determined solely by Digiverse Studio based on project progress and costs incurred.
15. Support and Communication
Project-related communication may be conducted through:
- Scheduled meetings
- Video calls
- Approved messaging platforms
Support availability may vary depending on project agreements and business hours.
16. Limitation of Liability
Digiverse Studio shall not be liable for:
- Indirect losses
- Lost profits
- Business interruptions
- Data loss
- Third-party service failures
- Delays beyond reasonable control
Our maximum liability shall not exceed the total fees paid for the specific service involved.
17. Contact Information
Digiverse Studio
Email: info@digiverse.studio
Website: https://digiverse.studio